Refund policy
We want you to be satisfied with your purchase from CLUTCH. Please review our return and refund policy below.
Returns
We accept returns within 14 days of the date your order is delivered.
To qualify for a return, items must be:
- Unused and unworn
- Unwashed
- In their original condition
- Returned with any original tags or packaging
Items that show signs of wear, use, washing, damage, or alteration may not be eligible for a refund.
To request a return, please contact us at support@clutchvip.com with your order number and the reason for the return. Returns sent without contacting us first may not be accepted.
Return Shipping
Responsibility for return shipping depends on the reason for the return.
If the return is due to a change of mind, ordering the wrong size, or another issue that is not caused by CLUTCH, the customer is responsible for return shipping costs.
If you received an incorrect, defective, or damaged item, please contact us with photos of the item and packaging. If we confirm that the issue was caused by us, we will cover the return shipping cost or provide another appropriate solution.
Original shipping charges are nonrefundable unless the return is the result of an error by CLUTCH.
Refunds
Once your return is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method. Please allow several business days for your bank or card provider to process and post the refund.
We reserve the right to deny a refund if the returned item does not meet the eligibility requirements listed in this policy.
Incorrect, Damaged, or Defective Items
Please inspect your order after delivery and contact us as soon as possible if an item is damaged, defective, or incorrect.
Include your order number and clear photos of the item so we can review the issue and make it right.
Exchanges
Exchanges are subject to product availability. The fastest way to receive a different item or size may be to return the original eligible item and place a new order.
Please contact us before returning an item for an exchange.
Final-Sale Items
Gift cards, clearance items marked as final sale, and personalized or custom-made products are not eligible for return or refund unless they arrive damaged, defective, or incorrect.
Order Cancellations
We may be able to cancel or update an order if it has not yet been processed or shipped. Once an order has entered fulfillment, we cannot guarantee that changes or cancellations can be made.
Contact Us
For questions about a return, refund, or exchange, contact us at:
Email: support@clutchvip.com